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EVENT SCHEDULE

There is a lot to cover during the four days of ISSA/INTERCLEAN® North America 2013 and the ISSA Convention. Plan ahead to ensure you schedule enough time and bring enough people to gain maximum ROI.

Don’t Miss The Education! Whether you provide cleaning services, sell products, or manage those who do, the ISSA Convention Seminars offer executive advice, technical training, and the most current industry trends updates from top-notch business experts. (Note: To see which sessions are included in the US$95 registration fee, select the "ISSA Convention Seminars" filter below at right.)  Plus, access three days of keynote speakers, right in the exhibit hall for your convenience! 

Register to attend this can’t-miss week of events!

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Sunday, November 17
 

1:00pm

CIMS ISSA Certification Expert (I.C.E.) Workshop - Part 1

Customers facing budget cuts need real-life solutions to meet increasing demands from top management. Learn about the management and green principles outlined in the Cleaning Industry Management Standard (CIMS) and CIMS Green Building (GB) criteria and better understand the key operational characteristics of a quality, customer-focused cleaning organization. The session will also prepare you to lead customers or your own organization through the CIMS/CIMS-GB certification process. Workshop attendees who pass the onsite examination will achieve I.C.E. and I.C.E.-GB certification. To learn more about the I.C.E. program, click here.

Note: Part 2 takes place Monday, November 18, 8:30 a.m.-12:00 p.m.

Separate registration required: US$995 for ISSA members, $1,595 for nonmembers. To register, please contact Plamena (Pam) Todorova at 847-982-0800; e-mail plamena@issa.com


Speakers
DF

David Frank

American Institute of Cleaning Sciences
JP

Jim Peduto

American Institute of Cleaning Sciences

Sponsors

Sunday November 17, 2013 1:00pm - 5:00pm
LVH - Las Vegas Hotel & Casino - Ballroom F&G 3100 Paradise Road, Las Vegas, NV 89109

3:30pm

Manufacturer Representatives Forum & Reception: The Latest Technology and Trends that Will Increase Your Sales and Marketing

Change is on the way. The next few years will bring big changes in the way we do business and how we drive revenues. How are you touching your customers? Your prospects? How are you making sure nothing falls through the cracks? What work flows have you created to make sure customers never leave? How are smart executives leveraging the latest services, applications and processes to maximize revenues? Find out more about what will impact your business in the next few years.


Seminar will be held at the Las Vegas Hotel and Casino - Room N109



Sunday November 17, 2013 3:30pm - 5:30pm
Las Vegas Convention Center - Room N109 3150 Paradise Rd, Las Vegas, NV 89109
 
Monday, November 18
 

8:00am

IICRC Basic Skills Commercial Carpet Maintenance Certificate Program

Gain a basic understanding of how to maintain and restore carpeting in commercial and residential settings. This session will explain why it is necessary to identify and properly maintain all types of carpet fibers, styles, and constructions and how these variables impact cleaning processes and results. A certificate is provided to those who meet session requirements.

Separate registration required: US$129

 


Speakers
RB

Richard Bodo

Windsor Industries

Sponsors

Monday November 18, 2013 8:00am - 12:00pm
Las Vegas Convention Center - Room N246 3150 Paradise Rd, Las Vegas, NV 89109

8:30am

CIMS ISSA Certification Expert (I.C.E.) Workshop - Part 2

Customers facing budget cuts need real-life solutions to meet increasing demands from top management. Learn about the management and green principles outlined in the Cleaning Industry Management Standard (CIMS) and CIMS Green Building (GB) criteria and better understand the key operational characteristics of a quality, customer-focused cleaning organization. The session will also prepare you to lead customers or your own organization through the CIMS/CIMS-GB certification process. Workshop attendees who pass the onsite examination will achieve I.C.E. and I.C.E.-Green Building certification.  To learn more about the I.C.E. program, click here.

Note: Part 1 begins Sunday, November 17, 1:00 p.m.-5:00 p.m.

Separate registration required: US$995 for ISSA members, $1,595 for nonmembers. To register, please contact Plamena (Pam) Todorova at 847-982-0800; e-mail plamena@issa.com
 


Speakers
DF

David Frank

American Institute of Cleaning Sciences
JP

Jim Peduto

American Institute of Cleaning Sciences

Sponsors

Monday November 18, 2013 8:30am - 12:00pm
LVH - Las Vegas Hotel & Casino - Ballroom F&G 3100 Paradise Road, Las Vegas, NV 89109

8:30am

CIMS: ISSA Certification Expert (I.C.E.) Recertification Workshop

Cleaning Industry Management Standard (CIMS)-certified organizations that have worked with an ISSA Certification Expert (I.C.E.) professional have documented more than US$400,000 in savings as a result of the certification process. Learn how to use your I.C.E. status to help customers accomplish similar improvements, face new challenges, and improve operations. In doing so, increase sales and position yourself as THE indispensable resource to your customers. Attendees receive all 30 professional credits required for I.C.E. recertification.

Separate registration required. Contact ISSA for registration details.


Speakers
DF

David Frank

American Institute of Cleaning Sciences

Sponsors

Monday November 18, 2013 8:30am - 12:00pm
LVH - Las Vegas Hotel & Casino - Ballroom E 3000 Paradise Rd, Las Vegas, NV 89109

9:00am

Social Media Boot Camp for Business: Strengthening Your Reach

If you're a small- or medium-sized business, or if you're just curious about how social media tools can benefit your organization, the Social Media Boot Camp is for you. This hands-on workshop will show you how to set up and use the new generation of social media and business networking Web sites. It's designed for individuals and businesses who want to expand their ability to get the word out about their venture, prospect and attract new clients, create new connections, and increase traffic to their website—all while working with a limited budget. You will learn specifically how to scale your social media presence using the best software available to manage your business's social media platforms like Facebook, Pinterest, Instagram, and more.

Separate registration required: US$149


Speakers
DC

Dave Conklin

Co-founder, RankPop & ProspectMX


Monday November 18, 2013 9:00am - 12:00pm
Las Vegas Convention Center - Room N101 3150 Paradise Rd, Las Vegas, NV 89109

9:45am

Are You Ready To Implement LEED Version 4?

Version 4 of LEED for Existing Buildings: Operations & Maintenance is finally complete and contains changes that affect distributors, service providers and manufacturers.  Are you curious if CIMS-GB, EPA’s DfE Program or ISSA’s Transpare can be used?  Are you aware of the new requirements on purchases of products and equipment?  Or the need to develop a strategy to reduce energy and water consumption during cleaning?  These and other changes will be addressed in this educational session to clarify what you need to know about LEED V4, eliminate any surprises for you and your customers, and keep you on the leading edge of the Green Cleaning Movement.

Sponsored by Housekeeping Solutions

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
SA

Stephen Ashkin

The Ashkin Group

Sponsors

Monday November 18, 2013 9:45am - 10:45am
Las Vegas Convention Center - Room N110 3150 Paradise Road, Las Vegas, NV 89109

9:45am

Change the Conversation from Cost to Profit
Learn how to connect cleaning to valuable return on investment ROI data that helps decision-makers appreciate the clean level they really need and the budget necessary to achieve it. Plus, understand how to estimate savings in six critical facility management areas that will turn heads in the corner office.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.

Speakers

Monday November 18, 2013 9:45am - 10:45am
Las Vegas Convention Center - Room N108 3150 Paradise Rd, Las Vegas, NV 89109

9:45am

Federal Strategic Sourcing to Impact Jansan
Learn how federal strategic sourcing as will adversely impact those who currently are  GSA schedule holders or otherwise do business with the federal government, and what we can do as an industry.


Monday November 18, 2013 9:45am - 10:45am
Las Vegas Convention Center - Room N107 3150 Paradise Rd, Las Vegas, NV 89109

9:45am

Advanced Distributor Program: The ‘Hows’ and ‘Whys’ of Effective Sales Leadership

Are you actually leading your sales team or are you only functioning as the "special pricer, order expeditor, and problem solving" support manager? Are you leading your sales team to consistent competitive wins or are you just managing the "administrivia" of your selling environment? Specifically developed for the leader of their experienced sales team, this information-intensive program will offer ideas to help you shift from the more ineffective "transactional" style of leadership to a more proactive "selling process" style of management and leadership. You will also learn the sales management best practices that can strengthen your ability to lead even an experienced and senior sales team to increased selling success and profitability.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
JP

Jim Pancero

Jim Pancero, Inc.

Sponsors

Monday November 18, 2013 9:45am - 10:45pm
Las Vegas Convention Center - Room N112 3150 Paradise Rd, Las Vegas, NV 89109

9:45am

A New Process to Cleaning for Health
Join us as Rex Morrison reviews process cleaning—analyzing the facility's needs and the tasks involved in meeting those needs. Assess the best cleaning methods, equipment options, and available workforce and then put it all together in a systematic cleaning program that runs like a finely crafted watch.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.

Speakers
RM

Rex Morrison

Process Cleaning for Healthy Schools


Monday November 18, 2013 9:45am - 10:45pm
Las Vegas Convention Center - Room N103 3150 Paradise Rd, Las Vegas, NV 89109

9:45am

Top 10 Labor Employment Developments

Covering timely topics such as wage and hour law, responding to U.S. Equal Employment Opportunity Commission (EEOC) charges, preparing for the new health care laws, or how to handle tough workplace issues, Anthony Martin will focus on some of the most challenging labor and employment issues business owners, employers, and managers face today.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
AM

Anthony Martin

Ogletree Deakins


Monday November 18, 2013 9:45am - 10:45pm
Las Vegas Convention Center - Room N109 3150 Paradise Rd, Las Vegas, NV 89109

11:00am

Advanced Distributor Program: Account Planning for Sales Team Success

Experienced sales managers wanted!

Ongoing coaching with each member of your sales team is essential to establishing a foundation of effective sales leadership and increasing sales. Aimed at the experienced sales manager responsible for frontline sales professionals, this program will provide you with the detailed steps, tools, and structures to help you implement an ongoing "one-on-one" coaching and leadership process with each member of your sales team.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
JP

Jim Pancero

Jim Pancero, Inc.


Monday November 18, 2013 11:00am - 12:00pm
Las Vegas Convention Center - Room N112 3150 Paradise Rd, Las Vegas, NV 89109

11:00am

GHS Is Here! Are You Prepared?
The Globally Harmonized System of Classification and Labeling of Chemicals (GHS) is here! The deadline is quickly approaching. How have you prepared? Designed to update you on how GHS will impact our industry, this session will explain how GHS will change the requirements for labeling, SDS formatting, placards, and the timelines for training and implementation of GHS for chemical manufacturers, distributors, cleaning contractors, and in-house service providers.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.

Moderators
BF

Bill Fellows

Bill Fellows, Inc.

Speakers
LJ

Larry Johnson

S. Freedman & Sons, Inc.
RK

Rob Kohlhagen

Sealed Air Corp.
RT

Rit Thompson

P&R Enterprises


Monday November 18, 2013 11:00am - 12:00pm
Las Vegas Convention Center - Room N110 3150 Paradise Road, Las Vegas, NV 89109

11:00am

New Value – The ISSA K-12 “Clean Standard”

The new ISSA K-12 “Clean Standard” is a first of its kind tool that helps manufacturers, distributors, building service contractors, and school cleaning departments validate quality, performance and cleaning effectiveness.  By providing a protocol for measurement and assessment, the Standard helps all industry partners promote healthy, clean and productive indoor school environments.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
DR

Dr. Richard Shaughnessy

University of Tulsa


Monday November 18, 2013 11:00am - 12:00pm
Las Vegas Convention Center - Room N107 3150 Paradise Rd, Las Vegas, NV 89109

11:00am

Holy Shift! Your Marketing is Broken

Social media has created an incredible shift in marketing. It is one of the biggest things in our working lives—the biggest transition in the past decade—and while many businesses have woken up and realized this, many still sit back and wait. This is where your opportunity lies. This session will explore how times have changed in life and in business, what buyers expect from sellers in this new digital world, and the creation of meaningful content that serves both the search engines and audience.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
BB

Brian Bluff

Site-Seeker, Inc.


Monday November 18, 2013 11:00am - 12:00pm
Las Vegas Convention Center - Room N109 3150 Paradise Rd, Las Vegas, NV 89109

11:00am

From Green to Grey: A Look at What's Next in Sustainability
What is the future of potable water and the use of gray water for cleaning? How does daytime cleaning impact energy and other savings? How will changes in the education system and the new health care reforms impact your business and its future? Learn the answers to these questions and more in this timely session.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.

Speakers
SC

Steven C. Spencer

State Farm Insurance


Monday November 18, 2013 11:00am - 12:00pm
Las Vegas Convention Center - Room N108 3150 Paradise Rd, Las Vegas, NV 89109

11:00am

Strategic Thinking for Strategic Planning

Great strategy comes from great thinking—not more planning. Are you short-changing your future by creating an illusion of being in control? The more balanced and sensible thing to do is to put the majority of your effort, both physical and cerebral, into improving the "strategic thinking" process, not trying to lock down the perfect strategic plan that, at the end of the day, will only be as good as the thinking that goes into it. Learn the new sets of tools, techniques, practices, and mindsets that go into strategic thinking that is better suited to the world we live in—rather than the one we thought we had in the past.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
avatar for Doug Williamson

Doug Williamson

The Beacon Group


Monday November 18, 2013 11:00am - 12:00pm
Las Vegas Convention Center - Room N103 3150 Paradise Rd, Las Vegas, NV 89109

12:15pm

Green Paper Products - Moving Beyond Recycled Content
Since the 1970’s, “green” paper products was simply defined by the amount of recycled content.  Today, new emerging issues such as forestry management and the use of rapidly renewable fibers create new options with important environmental benefits.  This panel discussion will address the future of Green paper products and the science behind it.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.

Moderators
SA

Stephen Ashkin

The Ashkin Group

Speakers
RM

Richard Marriott

Kimberly-Clark Professional
CR

Craig Rudin

Solaris Paper


Monday November 18, 2013 12:15pm - 1:15pm
Las Vegas Convention Center - Room N110 3150 Paradise Road, Las Vegas, NV 89109

12:15pm

Lunch and Learn: Attract the Best. Repel the Rest.

Icons of business success like Herb Keller, Jack Welch, and Warren Buffett agree that the most important business decision you’ll ever make is who gets hired. Why is it then that we so often wind up with a turkey on the payroll when what we’re always looking for are eagles? We could be interviewing the best worker in the world, but for one reason or another, we don’t like what we see or hear. That’s when we end up hiring the best job applicant instead of the best person for the job. Learn all the latest best-practice hiring tools, tips, and techniques so you can successfully "attract the BEST and repel the rest."

Separate registration required: $29


Speakers
MK

Mel Kleiman

Humetrics Holding, Inc.


Monday November 18, 2013 12:15pm - 1:15pm
Las Vegas Convention Center - Room N251 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

Advanced Distributor Program: How to Build a Better Distribution Model

This session will define critical ISSA data points necessary to assemble and deploy a strategic sales model for wholesale distribution. In addition to industry-specific data, this program will map a value-based, go-to-market strategy that will include market vertical information, how to deploy a modern sales team, and the necessary tools for profitable growth.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
DF

David Frank

American Institute of Cleaning Sciences


Monday November 18, 2013 1:30pm - 2:30pm
Las Vegas Convention Center - Room N112 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

CIMS: The Professional Standard for Clean, Healthy, and Sustainable Facilities

Cleaning holds the power to deliver a healthy and productive indoor environment and serves as one of the foundations of "going green and providing a sustainable facility." One way to position your organization as a partner in protecting occupant health is by taking advantage of ISSA’s Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB) program, which sets forth the key elements of a quality, customer-focused, and sustainable cleaning operation and serves as a roadmap for effective operations. Regardless of whether you are a distributor, manufacturer, building service contractor, in-house cleaning organization, or consultant, you’ll learn how CIMS and CIMS-GB can serve as a rallying point around which you can work toward an unprecedented level of professionalism and customer value.


Speakers
Sponsors

Monday November 18, 2013 1:30pm - 2:30pm
Las Vegas Convention Center - Room N107 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

Staffing Strategies That Cut Costs, Raise Revenue, and Increase Profits

Interested in reducing turnover by 20 percent? Take the guesswork out of hiring and retaining great people. Learn the Number 1 most-overlooked source of great employees. What questions should you be asking of every applicant you interview? Why is the best applicant not always the right person for the job? Plus, find out what the Number 1 employee motivator in the world is (Hint: it won’t cost you a thing!).

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
MK

Mel Kleiman

Humetrics Holding, Inc.

Sponsors

Monday November 18, 2013 1:30pm - 2:30pm
Las Vegas Convention Center - Room N108 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

The Strategy Tree: Capturing the Five Fundamentals of Growth

Initiating new business growth requires you to implement a new business model while continuing to lead the old one at a profit—a steep challenge for any leader. Learn the five elements of a growth strategy and how to align each of them into a plan for growth using a Strategy Tree Worksheet©.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
JD

John Delany

Giraffe, LLC


Monday November 18, 2013 1:30pm - 2:30pm
Las Vegas Convention Center - Room N103 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

Increase Profits Through Microsites – The New Search Engine

The ever-changing Google algorithm is making it more and more difficult for your company to appear at the top of the search-engine result pages when your prospective customers are looking for your products and services. At the same time, it’s no secret that more and more people are using Google to find the companies they want to consider for their next purchase. Dave Conklin will share how he helped companies like Kuka Robotics, a US$2 billion worldwide robotics supplier; medium-sized business Dorner Conveyors; and small business N2Growth own the search-engine result pages with exciting new strategies. These companies achieved hundreds of sales leads through the strategic planning, development, and marketing of microsites. Everything is presented from the perspective of a C-Level executive and written, action-item takeaways will be delivered so that team implementation and follow-through can start right away!

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
DC

Dave Conklin

Co-founder, RankPop & ProspectMX


Monday November 18, 2013 1:30pm - 2:30pm
Las Vegas Convention Center - Room N109 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

Career Coach: Is Your Head in the Clouds?

Listen to your peers as they discuss the different technology strategies being used to improve their business. Topics to be reviewed include mobile apps, e-commerce, lead generation, social media, and blogging. Find out how these technologies have improved operations, sales, and marketing—and how they fit into the overall business strategy.


Moderators
RR

Randy Roth

Hillyard, Inc.

Speakers
MC

Marc Collings

Varsity Facility Services
TE

Tom Evans

Bobrick Washroom Equipment, Inc.
PH

Paige Horn

Dixie Paper Co., Inc.
RR

Ryan Rittenbury

The Anderson Co.
TS

Tina Serio

COO of Seal 360 Consulting, Inc. and President of SonicTrain

Sponsors

Monday November 18, 2013 1:30pm - 2:30pm
Las Vegas Convention Center - Room N110 3150 Paradise Road, Las Vegas, NV 89109

1:30pm

Smart Staffing: Cleaning Times and Work Assignments

Hunches and intuitions have their place, but when it comes to staffing and a budget, knowing the facts leads to smarter decisions. Learn how to determine how many hours or employees are needed to clean a building, what happens to your bottom line when you add or subtract space, and how frequency affects cost and your overall budget.

Separate registration required: US$149


Speakers
JP

Jim Peduto

American Institute of Cleaning Sciences


Monday November 18, 2013 1:30pm - 4:30pm
Las Vegas Convention Center - Room N101 3150 Paradise Rd, Las Vegas, NV 89109

1:30pm

IICRC Basic Skills Stone, Masonry, and Ceramic Floor Care Certificate Program

Develop a comprehensive understanding of how to clean, maintain, and restore stone surfaces. Upon completing this course you will be able to identify each type of floor and how stone type impacts service. Learn periodic tasks for maintenance, restorative tasks, daily/routine tasks, and cleaning, polishing, and spot- and stain-removal tips.

Separate registration required: US$129


Speakers
WG

William Griffin

Cleaning Consultant Services, Inc.


Monday November 18, 2013 1:30pm - 5:30pm
Las Vegas Convention Center - Room N246 3150 Paradise Rd, Las Vegas, NV 89109

2:45pm

Advanced Distributor Program: Value-Added Selling

This tone-setting presentation will introduce you to the value-added philosophy and will encourage you to embrace it in go-to-market strategies. There are a handful of organizations that compete at the top of their industries—value-added organizations. They are resource-disciplined, customer-focused organizations that pursue excellence. Their respect for employees and customers alike make them a great place to work and do business. We'll identify what type of business culture your company has, the value-added philosophy, three characteristics of value added peak competitor organizations, and customer messaging.


Speakers
TR

Tom Reilly

Tom Reilly Training


Monday November 18, 2013 2:45pm - 3:45pm
Las Vegas Convention Center - Room N112 3150 Paradise Rd, Las Vegas, NV 89109

2:45pm

Transpare: Simplify the Search for Green Products

Transpare™, the new environmental tool from Ecoform and ISSA, goes beyond the traditional eco-label certification and provides you with the specific environmental, health, and safety attributes of cleaning products—giving you access to an unprecedented level of information. Learn how you can demonstrate your organizational commitment to sustainability by using Transpare to research, identify, and select cleaning products.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
Sponsors

Monday November 18, 2013 2:45pm - 3:45pm
Las Vegas Convention Center - Room N107 3150 Paradise Rd, Las Vegas, NV 89109

2:45pm

Managing the Daily Workflow

Poor workmanship is a descendant of poor management, as is unbalanced workflow. This session will focus on best known processes and management practices of organizations in and outside the jansan industry that yield efficient workflow, optimal waste reduction, and cost containment for sustainability. These examples will create new thinking for organizations committed to breakthrough performance. Concepts such as lean operations are at the core of effective logistical management supporting strategic deployment.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
IG

Ian Greig

Daniels Associates, Inc.


Monday November 18, 2013 2:45pm - 3:45pm
Las Vegas Convention Center - Room N109 3150 Paradise Rd, Las Vegas, NV 89109

2:45pm

Crush Sales Goals With Persuasive Proposals

The fastest way to crush your sales goals is to win more of the ones you already bid instead of bidding more. And that takes persuasive proposals to increase win rates. Discover what the best practices in sales proposals are, avoid the five traps of requests for proposals (RFPs), understand where to be persuasive, and how to distance yourself from the competition. Learn to sell from the buyer's side of the desk.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
CA

Chris Arlen

Revenue-IQ


Monday November 18, 2013 2:45pm - 3:45pm
Las Vegas Convention Center - Room N103 3150 Paradise Rd, Las Vegas, NV 89109

2:45pm

Harness the Y Factor

Simply put, Generation Y will radically change the workplace as we know it and will certainly change the way we lead. Your organization has two choices: embrace the new ways or lose out to those that do. Managing Gen Y employees will be an exercise in learning a whole new set of fundamentals. Understanding the list of critical characteristics of the Gen Y-ers may be the exact formula for success your organization seeks. Learn the keys to becoming "Y friendly" and how these skills will help you not only guarantee the success of your Gen Y employees but also of your organization.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
avatar for Doug Williamson

Doug Williamson

The Beacon Group


Monday November 18, 2013 2:45pm - 3:45pm
Las Vegas Convention Center - Room N108 3150 Paradise Rd, Las Vegas, NV 89109

2:45pm

Women’s Forum: Leading the Way!

This panel of accomplished women will explore the opportunities in multiple disciplines of the cleaning industry and how they successfully made their mark in the industry. Find out how they navigated through the challenges of work and personal life to find balance. Learn the trends for women in our industry and how to prepare for the future. Hear their perspectives on the advantages and disadvantages of being a woman and some of the skills critical to their success.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Moderators
TS

Tina Serio

COO of Seal 360 Consulting, Inc. and President of SonicTrain

Speakers
MM

Mary Miller

Jancoa Janitorial Service
MR

Meredith Reuben

EBP Supply Solutions
LS

Linda Silverman

Maintex, Inc.


Monday November 18, 2013 2:45pm - 3:45pm
Las Vegas Convention Center - Room N110 3150 Paradise Road, Las Vegas, NV 89109

4:00pm

Advanced Distributor Program: Crushing Price Objections

Price resistance is the dominant objection salespeople encounter on a daily basis. This how-to, practical, street-smart program teaches salespeople how to persist when buyers resist. This session will cover the realities of price resistance—positive and negative—along with what you must know about price shoppers and how to change their mind. Learn to embrace the crush price objections philosophy and execute its strategies and tactics, a pre-emptive selling advantage, and hold the line on prices.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
TR

Tom Reilly

Tom Reilly Training


Monday November 18, 2013 4:00pm - 5:00pm
Las Vegas Convention Center - Room N112 3150 Paradise Rd, Las Vegas, NV 89109

4:00pm

What You Don't Know, Can Hurt You

Studies show that ISSA-member companies have overlooked at least one free money-making, cost-saving, or efficiency-generating tool ISSA offers. Find the ISSA tools you're missing out on that can help keep you and your organization on the cutting edge.


Moderators
Sponsors

Monday November 18, 2013 4:00pm - 5:00pm
Las Vegas Convention Center - Room N107 3150 Paradise Rd, Las Vegas, NV 89109

4:00pm

Health Care Cleaning Best Practices for Non-Health Care Cleaning

We know that environmental cleaning best practices play an important role toward infection prevention in our health care system, however community-acquired infections remain a concern. We need to look at improving our cleaning practices in all sectors to prevent the spread of infections. In this session, Keith Sopha will provide information on the Provincial Infectious Diseases Advisory Committee's (PIDAC) best practices for cleaning for the prevention and control of infections in all health care settings and will demonstrate how using these principles for cleaning in other sectors can help reduce the spread of community-acquired infections.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
avatar for Keith Sopha

Keith Sopha

President, CAEM


Monday November 18, 2013 4:00pm - 5:00pm
Las Vegas Convention Center - Room N108 3150 Paradise Rd, Las Vegas, NV 89109

4:00pm

Winning Technical RFPs: Swimming in the Deep End

When contract dollars get big, the game changes. Procurement runs technical bid competitions in a complex sales cycle. If you want to win big and beat large competitors, you’ll have to raise your game to the next level. Because the most attractive customers and juiciest contracts are in the deep end of the pool, you’ll need to learn the proposal process that works for all request-for-proposal (RFP) bids. Find out how to analyze the bid opportunity and the decision makers. Be able to design customized solutions in a compelling business-case justification and most importantly, learn to brand your proposal offering so customers won’t forget.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
CA

Chris Arlen

Revenue-IQ


Monday November 18, 2013 4:00pm - 5:00pm
Las Vegas Convention Center - Room N109 3150 Paradise Rd, Las Vegas, NV 89109

4:00pm

Become More Than the Next Generation

Working for your parents or relatives is hard. Given the long history of the relationship and being "Dad’s kid," sometimes you feel insufficient attention is given to your ideas with little preparation to steps that should be taken to prepare you for the possible or eventual family-business transition. This session will help the next generation family business member understand the special nature of family businesses, how to better cope with the current generation, and set a course for a succession transition of the family business. Learn what makes family businesses different, best practices, common issues, and most importantly how to prepare yourself with your family as the potential next generation family-business leader and owner.

This seminar is included in the ISSA Convention Seminars Registration Fee.

Upgrade your education to ISSA's Convention Seminar Premium Package: Includes Convention Seminar Registration and 24/7 online access to the LIVE audio recording and fully synchronized PowerPoint presentation to all of Monday's seminars.


Speakers
HH

Henry Hutcheson

Family Business USA


Monday November 18, 2013 4:00pm - 5:00pm
Las Vegas Convention Center - Room N103 3150 Paradise Rd, Las Vegas, NV 89109
 
Tuesday, November 19
 

8:15am

Keynote Speaker: John Foley

Inspirational speaker and former Blue Angels pilot John Foley will provide the first of three ISSA/INTERCLEAN keynote speeches Tuesday morning before the trade show floor opens at 9:30 a.m. 

Learn more about Foley's keynote at www.issa.com/keynote

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers

Tuesday November 19, 2013 8:15am - 9:30am
Las Vegas Convention Center - Keynote Stage, booth 492 3150 Paradise Rd, Las Vegas, NV 89109

9:30am

ISSA/INTERCLEAN Exhibit Hours

The show floor is open! Get access to more than 650 exhibitors and show-floor education seminars by registering for a trade show badge at www.issa.com/register.

View the full list of exhibitors and floor plan here.


Tuesday November 19, 2013 9:30am - 5:30pm
Las Vegas Convention Center 3150 Paradise Rd., Las Vegas, NV 89109

11:00am

Behind the Broom: Managing a Professional Cleaning Operation

Learn the essential functions and concepts necessary for professional cleaning operations to achieve success in today’s vital and ever-changing cleaning industry. This session will review advanced technology, the importance of developing positive partnerships, creating accountability, and developing leadership skills to take you and the cleaning profession to the next level.

A trade show badge is required to attend. Register at www.issa.com/register.

Speakers
avatar for Judy Gillies

Judy Gillies

The Surge Group
avatar for Kevin Keeler

Kevin Keeler

Keeler Consulting
avatar for Lance Witschen

Lance Witschen

1Class Consulting


Tuesday November 19, 2013 11:00am - 11:45am
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

12:00pm

GHS Training 101: The New Safety Data Sheet
Chemicals in your building? Find out how the Globally Harmonized System of Classification and Labeling of Chemicals (GHS) will impact every business and what your training responsibility is under the new guideline. This session will review the new labeling pictograms, common terms, precautionary and hazard statements, and the 16-section safety data sheet (SDS) format.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
BF

Bill Fellows

Bill Fellows, Inc.


Tuesday November 19, 2013 12:00pm - 12:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

1:00pm

Renewable Cleaning – Simply Beyond Green

Learn how recent technological advances have enabled us to create a cleaning process that cleans to a higher standard.  The process is easy to implement; protects and improves the indoor and outdoor environment; promotes health, comfort and safety; improves the productivity of occupants and workers; and can be documented. Join us as we explore the tools and physical processes of renewable cleaning.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
RR

Ruben Rives

H2Only Renewable Cleaning

Sponsors

Tuesday November 19, 2013 1:00pm - 1:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

2:00pm

Media Matters: PR for Small Business Growth

Learn how to increase positive awareness among your potential prospects and current customers by implementing a basic public relations action plan. Find out how to efficiently communicate news and messages that will help current and prospective customers understand your company and support your products and services. Learn ways to identify external and internal audiences, recognize and develop appropriate topics and messages, and hone in on media outlets. Gain insights into public relations best practices and do’s and don’ts.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
GR

Gretchen Roufs

Gretchen Roufs Marketing & Public Relations


Tuesday November 19, 2013 2:00pm - 2:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

3:00pm

Infection Prevention: Cleaning for Health and Safety

The cleaning industry can promote and contribute to infection control in community settings. Learn how disease causing microbes can threaten community health today. Find out when a detergent is sufficient to clean a particular environment or surface and when disinfection is required.  Get recommendations on safely eliminating pathogens from various surfaces and environments.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
DH

Darrel Hicks

Infection Prevention for Dummies


Tuesday November 19, 2013 3:00pm - 3:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

4:00pm

ARCSI - Celebrating 10 Years of Support for the Residential Cleaning Industry

Join ARCSI President Brenda Stankus and others for a look back at the 10-year history of ARCSI and a look at the next 10 years.

A trade show badge is required to attend. Register at www.issa.com/register.

Speakers
BS

Brenda Stankus

President, ARCSI

Sponsors

Tuesday November 19, 2013 4:00pm - 4:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109
 
Wednesday, November 20
 

8:15am

Keynote Speaker: Tony Hsieh

Zappos.com CEO Tony Hsieh will present Wednesday morning's keynote prior to the show floor opening at 9:30 a.m.

Learn more about Hsieh's keynote at www.issa.com/keynote

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
avatar for Tony Hsieh

Tony Hsieh

CEO, Zappos


Wednesday November 20, 2013 8:15am - 9:30am
Las Vegas Convention Center - Keynote Stage, booth 492 3150 Paradise Rd, Las Vegas, NV 89109

9:30am

ISSA/INTERCLEAN Exhibit Hours

The show floor is open! Get access to more than 650 exhibitors and show-floor education seminars by registering for a trade show badge at www.issa.com/register.

View the full list of exhibitors and floor plan here.


Wednesday November 20, 2013 9:30am - 5:30pm
Las Vegas Convention Center 3150 Paradise Rd., Las Vegas, NV 89109

11:00am

Transpare: Simplify the Search for Green Products

Transpare™, the new environmental tool from Ecoform and ISSA, goes beyond the traditional eco-label certification and provides you with the specific environmental, health, and safety attributes of cleaning products, giving you access to an unprecedented level of information. Learn how you can demonstrate your organizational commitment to sustainability by using Transpare to research, identify, and select cleaning products.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers

Wednesday November 20, 2013 11:00am - 11:45am
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

12:00pm

Critical Factors in Operations Improvement

An incredible opportunity awaits those few companies that understand the current landscape of our industry. Many companies lose more than 50 percent of their clients every year because of low quality. Quality is a slogan and nothing more. Service delivery is second, third, or completely absent on the list of priorities. Join Ed Selkow as he reviews critical factors to quality service delivery.

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers
ES

Ed Selkow

Janitorial Growth Solutions


Wednesday November 20, 2013 12:00pm - 12:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

1:00pm

A Different Perspective to Sustainability
All too often the focus of “sustainability” goes to only environmental issues.  Sustainability is actually about the triple bottom line, or interdependence and maximization of benefits to People, Planet, and Profit. Explore why profit is critical to your “sustainability” efforts.

A trade show badge is required to attend. Register at www.issa.com/register.

Speakers
MK

Mark Kozak

BEAM Strategic Solutions


Wednesday November 20, 2013 1:00pm - 1:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

2:00pm

Cleaning and Sanitizing Food-Contact Surfaces
Learn why scheduled cleaning, maintenance, and routine procedures are vital in the elimination of bacteria and contamination. Receive a thorough understanding of proper cleaning and chemical use, benefits of sanitation, procurement and storage practives, effective cleaning procedures, and a working knowledge of the chemicals being used.


A trade show badge is required to attend. Register at www.issa.com/register.

Speakers
DA

Dr. Angela Fraser

Department of Food, Nutrition, and Packaging Sciences at Clemson University


Wednesday November 20, 2013 2:00pm - 2:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

3:00pm

JanSan 2.0: Online Marketing to Get Noticed, Get Found and Get Leads

Do you want to increase your website traffic, search engine rankings, sales and improve your ROI? Join Axis GMO, the leader in online marketing strategies for the Janitorial Supply industry, and learn the latest in web strategies to drive customers to your business. This session will cover the following strategies: mobile web site design, video and social media marketing, local map searches and reputation management.

A trade show badge is required to attend. Register at www.issa.com/register.

Speakers
JF

Jason Filler

AXIS Group Marketing Organization


Wednesday November 20, 2013 3:00pm - 3:45pm
Las Vegas Convention Center - Education Theater, booth 2284 3150 Paradise Rd, Las Vegas, NV 89109

4:30pm

Show Floor Happy Hour and ISSA Innovation Award Presentation

Join ISSA in celebrating its 90th Anniversary and Innovation Awards Presentation at the Show Floor Happy Hour. Enjoy live music and refreshments at this popular networking event.

Location is Keynote Stage: Trade Show Floor, Booth 492

...

Sponsors

Wednesday November 20, 2013 4:30pm - 5:30pm
Las Vegas Convention Center - Keynote Stage, booth 492 3150 Paradise Rd, Las Vegas, NV 89109
 
Thursday, November 21
 

9:00am

Keynote Speaker: David Blaine

Don’t miss this engaging keynote address where world-renowned magician and endurance artist David Blaine will share his stories of passion, determination, and what it takes to challenge the realm of what others around you find "impossible."

Learn more about Blaine's keynote at www.issa.com/keynote

A trade show badge is required to attend. Register at www.issa.com/register.


Speakers

Thursday November 21, 2013 9:00am - 10:00am
Las Vegas Convention Center - Keynote Stage, booth 492 3150 Paradise Rd, Las Vegas, NV 89109

9:30am

ISSA/INTERCLEAN Exhibit Hours

The show floor is open! Get access to more than 650 exhibitors and show-floor education seminars by registering for a trade show badge at www.issa.com/register.

View the full list of exhibitors and floor plan here.


Thursday November 21, 2013 9:30am - 1:30pm
Las Vegas Convention Center 3150 Paradise Rd., Las Vegas, NV 89109